FAQ

Registration

A1.

The early bird discount of 5% is available to all participants who register between 16:00 on 20 August 2024 and 16:00 on 26 August 2024. Standard Chartered cardholders (credit and debit) enjoy a 10% discount after verification.
Please note that early bird registration has a limited quota. The discount will no longer be available once all slots are filled. For details on applying for a Standard Chartered Credit Card, please visit the Standard Chartered Bank website athttps://www.sc.com/tw/.

A2.

During the early bird period, Standard Chartered Bank credit and debit cardholders can enjoy a 10% discount on the original price upon verification. The discount will be rounded to the nearest whole number. This offer is limited and will not be available once the quota is full.
During the general registration period, Standard Chartered Bank credit and debit cardholders can enjoy a 5% discount on the original price upon verification. The discount will be rounded to the nearest whole number after discount. This offer is limited and will not be available once the quota is full.

A3.

We currently do not offer any related discount activities, but we are committed to providing the best race experience and services. If you have any other questions or need further assistance, please feel free to contact us. We look forward to seeing you at the race!

A4.

Visually impaired (VI) runners can register for any race category, and are required to find their own running buddies. Note that there will not be any specific training camp for VI running buddies.
To register as VI runners, please contact the Chinese Taipei Road Running Association (CTRRA) at 02-25855659 ext 9. You need to provide a registration form, registration fee (refundable after the event), information about your running buddy, and a copy of your VI certificate.
Number of guide runners for VI participants: According to the regulations of the International Paralympic Committee, for the full marathon, there must be a minimum of 1 and a maximum of 4 guide runners; for the half marathon, a minimum of 1 and a maximum of 2 guide runners. Only one guide runner is allowed to accompany the participant at a time, and changes are permitted only at the 10 km, 20 km, and 30 km points.
For the 13 km individual and 3 km FUN RUN categories, one guide runner is mandatory. For VI participants in the full and half marathons accompany with more than one guide runner, changes must be made at specified times and locations (at the 10 km, 20 km, and 30 km points) and reported to the officials. Failure to adhere to these regulations, including not replacing or improperly replacing guide runners as per International Paralympic Committee rules, will result in disqualification of the visually impaired participant. No prizes or bonuses will be awarded, and the rights of the guide runner will also be forfeited.
Guide runners' times will be recorded alongside those of VI participants, and guide runners will receive a bib number at registration. If the guide runner is not the person designated in advance, the VI participant's time will not be recorded, and they will not be included in the official rankings.
VI participants who complete the race within the designated time will receive a waiver of the registration fee. After finishing the race, please present your bib and identification documents at the event service tent in Dajia Riverside Park between 9:30 and 11:30 on the day of the event. Late arrivals will not be accommodated.
The registration deadline is October 31, 2024. If the registration limit is reached before the deadline, no further registrations will be accepted. Our organization will not be responsible for any late registrations due to online registration failures.

A5.

If you need to modify your address after registration, please contact the Chinese Taipei Road Running Association (CTRRA) at 02-25855659 ext 9 or email service@sportsnet.org.tw before 20 December 2024. This is to avoid any issues with the delivery of your race pack. Requests made after this date will not be accepted.

A6.

Once a group registration has been submitted, new members cannot be added to the same registration. If you would like to add new members, please complete a new registration.

A7.

Group registration allows 2 or more people to register as a group. Race packs will also be delivered together.

A8.

If your passport is due to expire during the race period, you can choose to register with your old passport and then send copies of both the old and new passports to the Chinese Taipei Road Running Association (CTRRA) at service@sportsnet.org.tw. If you have any other questions, please call the CTRRA at 02-25855659.

A9.

After completing your registration, a payment confirmation email will be sent to the email address you provided. It is recommended to check your spam or junk folder as well. If you still haven't received the email, please check your registration status via this page: https://www.sportsnet.org.tw/order_status_check/order_status_check_form.php If you have any questions, please feel free to contact the Chinese Taipei Road Running Association (CTRRA) at 02-25855659, and a dedicated representative will assist you.

A10.

The Standard Chartered Taipei Charity Marathon is an international race certified by AIMS/WA . However, it has not yet been included in the Chinese Taipei Athletics Association's performance certification.

A11.

There is no waitlist once all registration slots are taken up. If you still wish to register, you will need to wait for participants in that category to cancel their registration. Please check online periodically as the timing of such cancellations is uncertain. Should the quota become available, do complete the registration by 16:00 on 31 October 2024.

A12.

If you need to switch your race category after registration, you cannot directly make this change in the system since different categories have different fees. If you have already paid and wish to switch to a different category, you must first apply for a refund for the original category. After the refund is processed, which usually takes about 1-2 working days,, you will then be able to register for the new category. If you haven't made a payment yet and wish to switch to a different category that still has available quota, you can make this change by visiting the Chinese Taipei Road Running Association (CTRRA)'s official website. For more details,please refer to the refund procedure under the "Registration" section on http://scbmarathon.com/rules-and-regulations or call the CTRRA at 02-25855659.

A13.

For questions related to refund status, please call the Chinese Taipei Road Running Association (CTRRA) at 02-25855659.

A13.

Payment can be made via the following methods:
Credit Card:
MASTER, VISA, JCB. Please do not click confirmation button repeatedly. Contact your local card company if you have any queries regarding payment Organiser and note that all administrative fees should be charged to the registrant.
Payment at Convenience Store:
Please note that the maximum allowance per transaction is TWD 20,000. TWD 18 handling fee will be charged for each transaction. Please complete the payment before 14:00 the next day once registered and keep your receipt properly. Failing to make the payment in the required period of time will result in unsuccessful registration. You may like to register again if the race slots are still available.

A14.

As part of our journey towards a net zero future, registrants for the Full Marathon, Half Marathon and 13KM category will be issued a reusable timing chip. A TWD 100 deposit fee will be collected during registration, and will be refunded when you return the timing chip at the event venue on race day. If the chip cannot be returned on the event day, please return it during 26-27 February 2024 and 29 February-1 March 2024 (08:30 - 12:00; 13:30 - 17:30) at the CTRRA office. No refund will be processed after the deadline.

Race pack

A1.

During registration, runners can choose to have their race pack delivered to their address, or collect it in person.
Race pack delivery (courier): From 31 December 2024 to 8 January 2025.
Race pack collection (in-person): From 9 to 11 January 2025, 10:00 to 17:00 (daily) at Taipei City Hall North Plaza.

A2.

Delivery service is only available in Taiwan, Penghu, Kinmen, and Matsu.
Overseas participants can choose to send your race pack to the homes of your friends, relatives, or accommodation providers in Taiwan. Please make sure to inquire in advance if there will be someone available during the day to receive the package. If yes, please indicate their name and phone number in the comments section following the address provided during registration.

Please also note the following points:

  • If you need to modify your delivery address, please contact the Chinese Taipei Road Running Association (CTRRA) (email: service@sportsnet.org.tw ) by 20 December 2024. Requests beyond this date will not be accepted.
  • Race packs will be dispatched from 31 December 2024 to 8 January 2025 to the mailing address provided during registration. Please make sure to fill in the correct address. Full marathon, half marathon, 13KM category include a Runner's bib, timing chip, race shirt and map; 3KM fun run category include a Runner's bib, race shirt and map.
  • If you have yet to receive your race pack by 8 January 2025, please contact the CTRRA at 02-25855659 during office hours (08:30-12:00; 13:30-17:30).
  • You can also collect the race pack in person from 9 to 11 January 2025, daily from 10:00 to 17:00 at Taipei City Hall North Plaza.
  • Runners without their runner's bib will not be allowed to enter the race track.
  • Your race pack will not be re-sent if the delivery failure is due to invalid / incomplete address provided, or no one is present to physically received the package. You may only retrieve your race pack after the race on 13 January to 17 January 2025 during office hours (08:30-12:00; 13:30-17:30) at the CTRRA office. Uncollected race packs will be forfeited.

A3.

Choosing the style of the race shirt is not allowed. Full marathon and half marathon participants will receive a race singlet, while 13KM and 3KM participants will receive a race T-shirt.
For the size and fit, please select your preferred men's or women's version and your size during registration according to your personal needs!

A4.

If you would like to change the size of the race shirt, please contact the Chinese Taipei Road Running Association (CTRRA) (email: service@sportsnet.org.tw) before 31 October 2024. Requests beyond this date will not be accepted.

Event day

A1.

The Standard Chartered Taipei Charity Marathon does not have partnerships with accommodation providers. For suitable accommodation options, please refer to the Taipei Travel official website: https://www.travel.taipei/en

A2.

Public transportation will operate according to its regular schedule and will not be adjusted for the Standard Chartered Taipei Charity Marathon. If you have registered for full marathon, half marathon or 13KM category, it is recommended to take a taxi to the Presidential Office Plaza (meeting point).
If you have registered for the 3KM category, you can take the Taipei metro to Yuan Shan Station (Exit 1) and transfer to the event shuttle bus to Dajia Riverside Park (meeting point).
For more details, please refer to the "Race Day Shuttle Buses" section on http://scbmarathon.com/rules-and-regulations"

A3.

Full Marathon
Meeting Time: 05:00
Flag-off Time: 05:30
Cut-off Time: Participants must finish within 6 hours

Half Marathon
Meeting Time: 05:15
Flag-off Time: 05:45
Cut-off Time: Participants must finish within 3.5 hours

13KM
Meeting Time: 05:45
Flag-off Time: 06:15
Cut-off Time: Participants must finish within 2 hours

3KM Fun Run
Meeting Time: 09:10
Flag-off Time: 09:30
Cut-off Time: Participants must finish within 30 minutes

A4.

Regarding the dispatch of race materials, you can contact the Chinese Taipei Road Running Association (CTRRA) during business hours for assistance. A specialist will help you with the matter. Thank you!
Phone:02-25855659
E-mail:service@sportsnet.org.tw
Office Hours: 08:30~12:00;13:30~17:30

A5.

Those who did not register will not be able to enter the track on the race day, and participants must wear a bib and timing chip. Thank you! We welcome you to continue following us and join the challenge next year!

A6.

Regarding the pace groups available on race day, the following options are provided:
42KM Pace Groups: 3:30 / 3:45 / 4:00 / 4:30 / 5:00
21KM Pace Groups: 01:30 / 01:40 / 01:50 / 02:00 / 02:15 / 02:30
13KM Pace Groups: 01:18 / 01:25

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